™
This Shipping and Delivery Policy explains where, how, and when we deliver orders placed directly with GRAHNETRA AI LABS PRIVATE LIMITED (“Company”, “we”, “us”, or “our”) through our website.
Please read it together with our Terms and Conditions and our Refund and Cancellation Policy.
1. Where We Deliver
We currently deliver only within India. You can check whether we deliver to your pincode before you pay.
We do not currently ship outside India.
2. Order Processing
In-stock orders are usually packed and dispatched within 2–3 business days of your payment being confirmed. Business days exclude Sundays and public holidays.
Pre-orders and reservations are dispatched on or around the estimated dispatch date shown when you placed your order. If that date changes, we will inform you by email, as described in our Refund and Cancellation Policy.
3. Delivery Time
After dispatch, delivery usually takes 3–7 business days, depending on your location. Orders to metro cities usually arrive sooner than orders to smaller towns or remote areas.
Delivery times are estimates. They may be affected by courier delays, weather, public holidays, local restrictions, or other events outside our reasonable control.
4. Shipping Charges
Any shipping charge for your order is shown at checkout before you pay. We do not add delivery charges after your order is placed.
5. Order Tracking
When your order is dispatched, we will send you a confirmation by email or SMS with the courier's name and a tracking number or link.
6. Receiving Your Order
- Please make sure someone is available at the delivery address to receive the order. The courier may ask for a one-time password (OTP) or identification before handing it over.
- Before accepting the package, check that it is sealed and undamaged. If it looks damaged or tampered with, you can refuse delivery and contact us.
- We recommend recording a video while opening the package. If you find damage or missing items, contact us within the period set out in section 4 of our Refund and Cancellation Policy.
7. Delays, Lost Shipments, and Failed Deliveries
If your order has not arrived within 7 days after the estimated delivery date, please contact us. We will trace the shipment with the courier and, if it cannot be found, send a replacement or refund the full amount you paid.
If the courier cannot deliver your order after repeated attempts, for example because the address is incomplete or nobody is available to receive it, the shipment may be returned to us. We will then contact you to arrange re-delivery or a refund.
8. Delivery Address
Please make sure your delivery address, pincode, and phone number are correct when you place your order. You can ask us to change the address before your order is dispatched. After dispatch, we may not be able to change it.
9. Changes to This Policy
We may update this policy from time to time.
When we make changes, we will update the Last updated date at the top of this page. The policy in effect when you placed your order applies to that order.
10. Contact Us
If you have questions about this policy or about a delivery, you can contact us:
GRAHNETRA AI LABS PRIVATE LIMITED
Email: support@grahnetra.com
Website: www.grahnetra.com
Phone: +91 85888 72228
Address: 1st Floor, ALTF, Orchid Business Park,
Sector 48, Gurugram, Haryana 122004, India
Last updated: 1 November 2026